Frequently Asked Questions
Everything you need to know about your Satorisan journey.
What makes Satorisan footwear unique?
Our footwear is crafted using premium materials and a unique 'washed' process that gives each pair a soulful, lived-in look and maximum comfort from the first step.
How do I know which size to order?
We recommend checking our detailed Size Guide on each product page. If you are between sizes, we generally suggest sizing up for the best fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start your request.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How should I care for my shoes?
To maintain the quality of the leather and fabric, we recommend using a damp cloth for cleaning and avoiding machine washing. Use specific leather conditioners for our leather models.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.